Technical Help

* Creating Desktop Shortcut to a web page

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If you would like to make a desktop shortcut to the DRE License Lookup web page, or any web page, on your computer's desktop, click on one of the following:

• For Windows XP and Vista Users
• For Macintosh OS X and Firefox Users

If you are experiencing problems with the dre.ca.gov website, check the following list before contacting the DRE Webmaster:

* Older Version of Browser

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You should be using either Microsoft Internet Explorer (IE), version 4.0 or higher with Service Pack 1 (IE 5.0 preferred) or Netscape, version 4.0 or higher. If you are using an older version of either of these browsers, you will need to upgrade it.

* Web Traffic

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The dre.ca.gov website may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.

* Your Internet Service Provider (ISP)

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Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).

* Your Modem

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Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it, since it is also probably causing you problems accessing the web in general.

* Memory

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Though our web pages aren't overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.

* Are you getting JavaScript errors with DRE forms?

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If you are getting the error message "JavaScript error on line 2:  aa.setFocus is not a function," when you open some DRE forms, then you aren't using the latest version of Adobe Reader.  Click here to learn more about it.

If you still need assistance, contact the DRE Webmaster.